Complaints Policy
Anand Technical Institute
Pakadi Chowk, Mayadevi-01, Kapilvastu, 32800
At Anand Technical Institute (ATI), we strive to maintain the highest standards of education and services. However, we understand that there may be instances where students, staff, or stakeholders encounter issues that require resolution. We welcome constructive feedback and complaints to improve our offerings and address concerns effectively.
Common Areas of Complaints
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Academic Issues:
- Quality of teaching or course materials.
- Inadequate practical sessions or access to equipment.
- Delay in providing certifications or results.
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Administrative Concerns:
- Issues related to admission processes or fee payments.
- Lack of communication or delayed responses from staff.
- Mismanagement of schedules or classes.
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Facility and Infrastructure:
- Inadequate or malfunctioning equipment in labs.
- Poor maintenance of classrooms, restrooms, or campus facilities.
- Lack of proper safety measures during practical training.
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Behavioral Complaints:
- Misconduct by staff, faculty, or students.
- Instances of discrimination, harassment, or bullying.
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Placement and Career Services:
- Concerns regarding placement opportunities or support.
- Issues with internship programs or partnerships.
Complaint Submission Process
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Identify the Concern:
Clearly define the issue and gather relevant details, such as dates, names of involved parties, and any supporting documents. -
Submit a Formal Complaint:
- Online Submission: Fill out the complaint form available on our website (www.ati.info.np) under the "Complaints" section.
- Email Submission: Send your complaint to anandofficial01@gmail.com, mentioning the subject "Complaint - [Issue Name]."
- In-person Submission: Visit the administrative office during working hours and fill out a complaint form.
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Acknowledgment:
- Acknowledgment of your complaint will be provided within 48 hours of submission.
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Resolution Process:
- The complaint will be forwarded to the concerned department for investigation.
- A resolution will be provided within 7 working days, depending on the complexity of the issue.
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Escalation:
- If you are not satisfied with the initial resolution, you can escalate the complaint to the management or director by emailing director@ati.info.np.
Guidelines for Complaints
- Be respectful and provide factual details about the issue.
- Avoid using abusive or inappropriate language in your complaint.
- Ensure all necessary information and documentation are attached for a quicker resolution.
Contact for Complaints
📍 Address: Pakadi Chowk, Mayadevi-01, Kapilvastu, 32800
📞 Phone: +977-9701440813
📧 Email: anandofficial01@gmail.com
🌐 Website: www.ati.info.np
Commitment to Improvement
Anand Technical Institute values every complaint as an opportunity to enhance our services and ensure a better experience for all stakeholders. Your feedback is crucial in helping us grow and achieve excellence in education and training.
— Anand Technical Institute Management
